Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@threadpros.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Thread Pros
Attn: Returns
RMA #
909 S Wells Ave
Reno, NV, 89502
United States
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Printing Services
● Graphic Design Services
● Embroidery Services
● Web Development Services
● Laser Engraving and Cutting Services
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A 5% restocking fee will be charged for all returns in excess of $50.00.
● Clearance, Discounted, or Sale items are FINAL and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
775.527.3684
threadpros@gmail.com